PRIVACY POLICY

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JcMobileTireShop.com is committed to raising awareness among its customers regarding the information collected and used to provide a better browsing experience. We present our privacy policy, which aims to clarify the use of this information and inform you that we are in compliance with the LGPD – General Data Protection Law.

By browsing JcMobileTireShop.com, you accept the practices described in this privacy policy. If any item in this Privacy Policy is changed, we undertake to request the consent of the holder again.

The registration data provided is not disclosed to third parties, except when necessary for delivery and billing. Your personal data is essential for the order to arrive safely and at the requested location, in accordance with the delivery time informed at the time of purchase. Your data is important and we keep it completely secure.

JcMobileTireShop.com collects the information provided by the customer at the time of registration or placing the purchase order in our online store, creating an account on our website, in the area called Registration.

The Privacy Policy is for all JcMobileTireShop.com customers who in some way have their personal data processed by us.

Information collected by JcMobileTireShop.com

JcMobileTireShop.com collects and stores the following information:

Information provided by the customer: This occurs when the customer creates an account and provides data in the “Register here” section, when the customer places an order on the website, or interacts with our service channels. The information we request is: full name, email, CPF, address, telephone numbers, and credit card number for purchases (we do not store card information for security purposes).
Information received automatically: We receive, collect, and store certain information whenever the customer interacts with us. We use cookies and obtain information when your browser accesses our website; when you click on advertisements, emails from our company, and other content provided by us on other websites.

The data is necessary for:

Issuing invoices;
Ensuring the security of the website and the data received;
Informing the customer about the status of their order, sending offers, and advertising our products;
Complying with legal obligations;
Administrative and management purposes;
Delivering products purchased through our partner suppliers;
Conducting exchanges and warranty analyses, when necessary;
Processing returns and exchanges within the deadline established by the CDC (Consumer Protection Code);
Sending communications aimed at improving the customer experience;
Providing services tailored to the customer’s needs;
Improving the shopping experience through marketing research;
Conducting market surveys;
Preventing, detecting, and investigating activities that conflict with JcMobileTireShop’s policies or are prohibited/illegal;
Confirming orders to prevent fraud with third-party personal and financial data;
Enhancing our online store, products, and services.

Data storage period:

We store personal data in accordance with Brazilian law for 5 years, particularly in the case of warranties against manufacturing defects provided by tire manufacturers.

When and with whom do we share the collected data?

JcMobileTireShop.com is the controller and operator of the data, except when partner suppliers become data operators for the delivery of our products, such as:

To provide services through JcMobileTireShop.com’s partner companies for the purpose of executing the sale, delivery, and after-sales processes related to orders placed in our online store;
Service providers who assist us in anti-fraud analysis and payment intermediations;
To protect in the event of conflicts;
By court order or request from a competent authority;
With companies providing technological and operational infrastructure, such as payment intermediary companies, partner carriers, and information storage providers.

JcMobileTireShop.com will not share or present customer data to third parties outside of our partner suppliers. We have commercial agreements with our partner suppliers, in line with the LGPD, and they commit to protecting customer data, using it solely for the agreed-upon purposes.

Customer rights:

The General Data Protection Law (LGPD) guarantees data subjects the right to request, at any time, by formal request, information about the data processed by JcMobileTireShop.com.

We will respond to requests within 15 days. All requests will be reviewed according to current legislation, and some requests may not be fulfilled for legal reasons.

According to the LGPD, data subjects may exercise the following rights:

Confirmation of data processing;
Access to their data;
Correction of incomplete, inaccurate, or outdated data;
Anonymization, blocking, or deletion of unnecessary/excessive data;
Deletion of personal data processed with consent;
Information on public and private entities with whom data has been shared;
Information about the consequences of refusing consent;
Revocation of consent.

DPO
jÚLIO SOUZA
Any questions can be sent to dpo@jcmobiletireshop.com

Cookies and similar technologies

Cookies are identifiers of interactions with our website, advertisements, or publicity that are transferred to the customer’s device (computer, cell phone, tablet), allowing us to recognize the user on future visits. We use cookies to improve website functionality, offer personalized features, and track preferences.

By using cookies, we can track:

Items in your shopping cart;
Research and surveys to improve content, products, and information;
Fraud prevention activities;
Improved website security.

If you wish to block cookies, you can configure your internet browser to block them. However, some features of the website may not work if cookies are disabled.

Keep your personal information safe

JcMobileTireShop.com employs security protocols to protect customer data. We recommend that users take protective measures, such as not sharing login details and ensuring they log out when using public or shared devices.

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